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Smart Customer Support

Need help?
There’s plenty of ways to find the Smart Customer Support you’re looking for. Here are some resources to help you find the answers to our most commonly asked questions.

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Quicklinks

iZonepedia - Smart Customer Support

Our A-Z guide of everything smart about your home. Use iZonepedia to search for diagrams, step-by-step instructions and answers to all your technical problems.

Technical Support

Need help?​

Check iZonepedia for answers to your problems, or view our handy how-to videos. If you need our smart Alecs to assist, please submit a ticket for technical support and we’ll be in touch.​

Service Requests &
Warranty Claims

You can book a billable service request or warranty service request by completing an online form. This service is only available in WA.
All warranty details can be found in our warranty policies below:

If you are in Western Australia:

You can book a billable service request or warranty service request by completing an online form below.

If you are NOT in Western Australia:

If you have a warranty claim, please contact the business that supplied the iZone product to you. We have existing arrangements in place with our partner network to deal with warranty claims.

Getting Started With Your New System

Download the iZone Home App to get your system up and running.
Register your product

Your system is supplied with a standard 2-year warranty. To extend your warranty for a further 8 years you are required to complete this warranty registration form and email it to iZone at registrationdesk@izone.com.au along with a copy of your invoice within 60 days of purchase.

Brochures

Easy-to-read brochures with all things iZone, all in the one place.

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